Support

Log in to get access to all support features.
Note: Pressing the F1 Key inside of SportsMan SQL will take you to all of the documentation and help pages. GIVE IT A TRY!

Client Login

Use your Client ID and Password to log in.


Pressing F1 inside of Sportsman SQL will automatically log you in.

Support Overview

It is always a good idea to update to the latest version first when experiencing a problem because the issue you could be having may already be fixed!

As a standard, support will often make sure you are on the latest version before assisting your support needs.

To Update: Go to file > Administration > Application updates > Check for application updates.

Frequently Asked Questions

Below are most of the commonly asked questions so you can easily solve most issues quickly. If you have any questions, please contact support.


Is SportsMan SQL compatible with Windows 10?

SportsMan SQL is compatible with Windows Vista all the way up to Windows 10 and all current Server versions up to V12 R2.


Backup Completed but file not found

The Issue: The computer that is attempting to create a backup does not have sufficient rights to the folder displayed in the message. This means that the user logged into the computer (in Windows) does not have Read/Write/Modify/Delete rights to the folder in question. The backup routine must delete the current file (e.g. sportsql.bkf) in order to create a new one and SportsMan is simply informing you that, because of a windows user rights issue, it cannot continue.

The Fix: Manually delete the backup file, or if you don't have the rights to do so, get your IT involved and give the users FULL rights to the folder in question.


SQL Error During Monitoring. Cannot open backup device \\somecomputer\sp_backups\sportsql.bkf Operating System error 5 (Access is denied.)

The Issue: The computer that is attempting to create a backup does not have sufficient rights to the folder displayed in the message. This means that the user logged into the computer (in Windows) does not have Read/Write/Modify/Delete rights to the folder in question. The backup routine must delete the current file (e.g. sportsql.bkf) in order to create a new one and SportsMan is simply informing you that, because of a windows user rights issue, it cannot continue.

The Fix: Get your IT involved and give the users FULL rights to the folder in question.


I just added or changed programs/activities and now I cannot see them or register for them.

The Issue(s): 1. The changes made to your programs have not filtered down to all of your other computers. 2. The dates on your new / changed activities are not valid 3. The new / changed activities are marked as inactive. The Fix: 1. Go to File > Workstation Configuration. Click the button on the right hand side that says "Refresh Local Tables." 2. Edit your start & end dates. 3. Edit your activities and uncheck the box that says "Inactive."


I am editing a membership card and I get an error that says "Error with Custom Document: Detail 1 Band is too large to fit on page."

The Issue: The changes made inside your custom card are larger than the paper size can handle.

The Fix: Edit your custom card and find the DETAIL BAND at the bottom of the card. It's right above the Page Footer Band in Gray. Drag it up to the bottom of the items on your card and save it. Continue the process until it is no longer too large for the defined paper size.


When I launch SportsMan I get a message stating "Resource file is invalid, overwrite with a new one?"

The Issue: This is a rights issue Windows. Your system administrator must fix this issue. The problem is that you, as a user, do not have full rights to the folder from which SportsMan SQL is launched.

The Fix: First, click "NO" and let the system exit. Then, depending on your operating system (e.g. 32 bit or 64 bit, your system administrator must give FULL RIGHTS to the proper folder. For 32-bit, it is the C:\Program Files\Peak Software Systems\ folder. For 64-bit, it is the C:\Program Files (x86)\Peak Software Systems\ folder. The workstation installation instructions are HERE.


I am trying to export a report to Microsoft Excel and SportsMan is locking up.

The Issue: Depending on your version of Microsoft Excel, a workbook compatibility checker sometimes comes up behind the scenes and is hard to find. SportsMan cannot render the Excel file until you tell Excel what to do. Typically this only happens once but will appear that SportsMan has locked up and this can be frustrating.

The Fix: Open your Task manager and find the application called "Excel Compatability Checker" and highlight it. Then click "Switch to" below. Uncheck the option that says "always check this workbook format" then click OK.


Getting Started - Downloads

Getting Started with SportsMan

You will need an account with us for any of the following software to work.

SportsMan SQL Client (~36MB)
32-bit and 64-bit workstation install

SportsMan SQL Server (~260MB)
This installer includes Microsoft SQL Server 2008 R2 Express Edition for 32-bit and 64-bit versions of Windows

New Parallels (Formerly 2X) Client 32-bit
New Parallels (Formerly 2X) Client 64-bit

Legacy 2X Client 32-bit
Legacy 2X Client 64-bit

Latest Application file (~6MB)
(Manual update file for SportsMan SQL)

SportsMan Legacy Setup File
Legacy SportsMan Setup File

Hardware Install & Setup

Below are drivers & documentation for your SportsMan SQL hardware.

Barcode Readers:

 Symbol Scanners
Symbol USB COM Driver old version (555KB)
Symbol USB COM Driver (7302KB)
Symbol Scanner Settings (Scanner settings for your handheld barcode scanner)

Barcode Utilities:

Abri Barcode fonts (abri 39 & 39w)

 DataLogic Scanners
DataLogic USB COM Driver 32-bit and 64-bit (4835KB)
DataLogic Scanner Installation Instructions

 Omni Scanners
Omni Reader Driver 32-bit (400KB)
Omni Reader Driver 64-bit (1355KB)

Credit Card Readers:

 SecureMag Encrypted MagStripe Reader
SecureMag Encrypted Magstripe Reader Driver (IDRE) 32-bit and 64-bit (1564KB)
 Installation instructions

 MagStripe Reader
MiniMag II Magstripe Readers IDMB Series 6 (3KB)

Other Devices:

 USB Adaptors
Tripp-Lite USB to Serial Adapter Drivers 1' Silver Cord (724KB)
Tripp-Lite USB to Serial Adapter Drivers 5' Dark Grey Cord (4,100KB)

Card Controlled Access Diagram (Supported setup for membership controlled access)

Remote Support

PeakVNC (324KB)
(VNC remote control utility)

GoToMeeting
(Remote support using GoToMeeting)

GoToMeeting with Paul

GoToMeeting with Greg

GoToMeeting with Rich

GoToMeeting with Zak

Support Tickets

Subject Date Opened Status Date Edited Actions
Activity Problem 10/15/16 10/07/16
Resolved
View
Facility Problem 09/15/16 09/19/16
Pending
View
Login Issue 08/05/16 08/06/16
Resolved
View
Subject Date Opened Status Date Edited Actions
Facility Problem 09/15/16 09/19/16
Pending
View
Subject Date Opened Status Date Edited Actions
Activity Problem 10/15/16 10/07/16
Resolved
View
Login Issue 08/05/16 08/06/16
Resolved
View

Contact Support

Fill out this form to request support and we will get back to you promptly, or feel free to call or email us.

  • (801) 572-3570
  • support@peakinfo.com
To access documents, please log in.

Client Login

Use your Client ID and Password to log in.


Pressing F1 inside of Sportsman SQL will automatically log you in.